FAQs

How can I track my order?

If you placed your order less than two weeks ago or before the estimated processing time shown at checkout, your order is still being processed.

If that timeframe has already passed and you haven't received a shipping update, or you're concerned about the status of your order, please contact our customer support team. We'll prioritize your request and provide tracking information as soon as your order has shipped.

Can I expedite my order?

Depending on our production capacity, we offer one expedited shipping option for urgent orders:

Priority Shipping – Guaranteed delivery within 3 business days for an additional fee.

This option is available at checkout for eligible orders. If you don't see it, we're unfortunately unable to expedite your order.

If you have any questions, feel free to contact us at angelobjects@gmail.com.

What is your standard processing time?

Our standard processing time is approximately 1–1.5 weeks from the date your order is placed.

Processing times may vary, so we recommend checking the announcement bar on our website for the most up-to-date estimate. During busy periods, such as the holiday season, processing times may be longer.

We do our best to have every order ready within the estimated timeframe, but occasional delays may occur due to unforeseen circumstances. We truly appreciate your patience and understanding.

What happens if my package is lost, stolen, damaged, or there is an issue with my order?

We offer optional Shipping Protection at checkout.

If you purchase Shipping Protection, your order will be covered in the event of:

  • Lost packages

  • Stolen packages

  • Damage during transit

  • Return to sender

  • Missing items

  • Incorrect items

If Shipping Protection is not added to your order, Angel Objects is not responsible for packages once they have been shipped.

Can I embroider a custom image or logo?

Yes! We'd be happy to embroider your custom image or logo.

If you have a very specific design or need assistance turning your artwork into an order, please contact us at angelobjects@gmail.com.

Please note that some images or logos cannot be replicated exactly. In those cases, we'll make the necessary adjustments to ensure the design can be embroidered while staying as true as possible to the original.